1. Does "Size" mean the size of my insulin pump or size of my leg, waist, or arm?
A1. Your insulin pump case model is selected by choosing "Device". This is important, as an AccuChek case would poorly fit a t:slim insulin pump. "Size" covers the body part on which you wish to wear the case.
2. How do I know what size to order?
A2. We suggest using a tape measure, which can be purchased at Wal-Mart or Target for about $2. Once measured, please view our size chart located as a picture in the listing.
3. When will my order ship?
A3. Orders placed on Friday will ship on Monday afternoon. For all other business days, orders placed today will ship on the afternoon of the following business day.
4. Why hasn't my order shipped?
A4. Packages are dropped off daily at our nearest USPS facility. Occassionally, USPS packages are simply never scanned. We ask that you give each business, USPS and PumpCases, a few business days for our systems and processes to catch-up with each other. If it becomes apparent that a problem exists, please do not hesitate to contact us.
5. Where is my order?
5A. We liken this question to a banker during tax season, "Where is my tax return?" :) USPS is a government agency just like the IRS and, unfortuantely, has government inefficiencies. Packages will be lost, misdelivered, and delivered late. Each delivery exception is handled on a case-by-case basis. Our goal is to earn your trust and repeat business.
6. I need this case by (insert day). Can you get it here in time?
6A. PumpCases offers USPS Priority Mail and USPS Priority Mail Express. For USPS Priority Mail Express, next-day delivery is guaranteed excluding the date of purchase as a transit day. https://www.usps.com/ship/priority-mail-express.htm
7. I need to carry my DexCom and insulin pump together. Can you make a case?
7A. We can and we do! First, add this to your cart: http://etsy.me/10Xj0UY. Then, add this: http://etsy.me/1sBAjDa (please order multiple cases to carry multiple devices). Below is a .gif demonstrating how the 2 items work together: